Delivery
- Delivery is free to mainland UK addresses, except the areas listed below.
- We aim to deliver within 10 working days (normally within 2 weeks) of your order.
- All items are delivered by courier, Monday to Friday, between 8.00am and 6.00pm.
- Please include a phone number when you order, so the courier can contact you.
- We will email you when your order is dispatched. Items are normally delivered within 2 days of dispatch.
- Deliveries to the Scottish Highlands, Northern Ireland, the Republic of Ireland, the islands and other remote areas are subject to a surcharge. If your address is in one of these areas, or outside mainland UK, please contact us before ordering.
Returns and exchanges
We make high quality beds, headboards, mattresses and bedroom furniture, and our beds and headboards are handmade by skilled craftsmen in our Birmingham workshop. If your item does not meet your expectations, we will replace or refund it, provided the terms below are followed. If you have any questions about our returns policy, please call us on 0121 630 7005.
If you change your mind
- Please let us know within 48 hours of delivery if you can. If that is not possible, you must email us within 14 days of delivery. We cannot process refunds or exchanges if we are told after 14 days.
- Email us at sales@hushmybed.co.uk with your name, address, invoice number, the product you bought, the reason for the return, and whether you would like an exchange or a refund.
- The item must be unused, undamaged and in its original packaging.
- After telling us, you have a further 14 days for the item to reach our factory.
- You are responsible for returning the item and for the cost of the return. We are happy to help arrange it for you, provided the cost is agreed and paid before the return is booked.
- Returns must be delivered to our factory between 9.00am and 5.00pm, Monday to Friday.
- We will process your refund within 14 days of the item arriving back with us.
- Our returns guarantee does not cover items returned after the time limit or returned damaged.
Returns address
Hush My Bed
24 Athole Street
Highgate
Birmingham
B12 0DA
0121 630 7005
Damaged or faulty items
Damaged on delivery
Please check your item when it arrives. Any damage must be pointed out to the driver and noted on the delivery note, and you must also tell us within 24 hours of delivery.
Faulty items
In the unlikely event that your item is faulty, please email us at sales@hushmybed.co.uk within 30 days of delivery, with your name, address, invoice number, the product you bought and a description of the fault.
We will then provide a replacement part or a replacement product. Where a fault can be fixed with a replacement part, for example a side rail, we may choose to send the part or a complete replacement bed. We will collect the faulty item or part and let you know the collection date in advance. Please pack it as it was delivered, ready for our driver or courier. If you are not happy with a replacement, we will offer you a refund instead.
Your statutory rights are not affected.