Frequently Asked Questions
Welcome to the ultimate guide for buying your next bespoke bed. Find answers about our Ottoman beds, handcrafted manufacturing, and delivery.
? About Hush My Bed & Our Showroom
1. Where is the Hush My Bed showroom located?
Our manufacturing workshop and showroom are proudly based at 24 Athole Street, Highgate, Birmingham, B12 0DA. We invite you to visit us to experience the quality of our craftsmanship in person.
2. Are your beds manufactured in the UK?
Yes, every bed, headboard, and mattress we sell is handcrafted right here in our Birmingham workshop. We are a family-run business dedicated to traditional British manufacturing.
3. Am I buying directly from the manufacturer?
Absolutely. By shopping with Hush My Bed, you cut out the high-street middleman. This means you get luxury, bespoke beds at direct-from-the-factory prices.
4. Do you supply beds for trade, hotels, and landlords?
Yes, alongside our retail customers, we offer commercial manufacturing for hotels, interior designers, and landlords. Please reach out via our Contact Us page to discuss trade accounts and bulk orders.
?️ Ottoman Storage Beds
5. What is an Ottoman storage bed?
An Ottoman bed features a gas-lift hydraulic mechanism that lifts the entire mattress base, revealing the full footprint of the bed frame underneath. It is the ultimate space-saving solution for modern bedrooms. Explore our Ottoman Storage Beds here.
6. Are Ottoman beds difficult to lift with a heavy mattress on top?
Not at all. We use premium, heavy-duty gas struts that do the heavy lifting for you. Once you give it a gentle pull upwards, the pistons take over to smoothly lift and hold the mattress in place.
7. Can I choose how my Ottoman bed opens?
Yes. Because we build to order, we offer both end-lift Ottoman beds (opening from the footboard) and side-lift Ottoman beds (opening from the left or right side) so you can match the bed to your room's layout.
8. Do your Ottoman beds have a solid floor?
Yes, unlike cheaper alternatives, our Ottoman bases feature solid boarded bottoms to ensure your stored items—like spare bedding, clothes, or shoes—are kept clean, dust-free, and off your bedroom floor.
9. Can I add an Ottoman base to any of your bed frame designs?
Almost all of our bespoke bed frames, from deep buttoned Chesterfield beds to modern Sleigh beds, can be upgraded from a standard frame to a lift-up heavy-duty Ottoman storage base.
?️ Bespoke Bed Frames & Customization
10. What bed sizes do you manufacture?
We cater to every room size and manufacture all standard UK sizes: Single (3ft), Small Double (4ft), Standard Double (4ft6), King Size (5ft), and Super King Size (6ft).
11. Can I order a bed or headboard in a custom size?
Yes! As bespoke bed makers, we can tailor the height of a floor-standing headboard (available in bespoke sizes from 130cm to 210cm high) or adjust frame dimensions to fit tricky spaces like loft conversions with sloped ceilings.
12. What fabric choices do you offer?
We offer a vast range of premium upholstery fabrics, including Smooth Velvet, Crushed Velvet, Faux Suede, Chenille, Linen, and Wool. You can choose from earth tones or bright statement colors to match your decor.
13. Do you offer fabric samples?
Yes, we understand that picking the right color online can be tricky. We provide Free Fabric Samples so you can see how the fabric looks in your bedroom's natural light.
14. What is the difference between a Divan base and an Ottoman bed?
A Divan is a solid, upholstered base that sits flush with the mattress and can include slide-out storage drawers. An Ottoman utilizes a hydraulic system to lift the entire mattress for much deeper, full-bed storage.
15. Can I buy just a headboard without the bed base?
Yes, if you already have a perfectly good base, you can purchase our beautifully hand-upholstered, floor-standing or strutted headboards separately to refresh your bedroom's look.
? Mattresses & Sleep Quality
16. How do I know which mattress is right for me?
Your ideal mattress depends on your sleeping position. Side sleepers often prefer the contouring of memory foam, while back or stomach sleepers generally benefit from the firmer support of an orthopedic or pocket sprung mattress.
17. What is a pocket sprung mattress?
Unlike traditional open-coil mattresses, a pocket sprung mattress contains individual springs encased in their own fabric pockets. This allows each spring to move independently, providing tailored support and preventing you from rolling into your partner.
18. What do the spring counts (1000, 2000, 3000) mean?
The spring count refers to the number of individual pocket springs inside a King Size mattress. A higher spring count means smaller, more densely packed springs, which contour more precisely to your body shape.
19. Do your mattresses arrive rolled up in a box?
No. To preserve the structural integrity of our premium pocket springs and orthopedic fillings, our mattresses are delivered flat and fully formed, exactly as they left our Birmingham workshop.
20. Will my existing UK mattress fit your bespoke beds?
Yes, all of our bed bases and Ottoman frames are built to standard UK mattress dimensions. If you have a standard UK mattress, it will fit perfectly.
? Delivery, Assembly & Returns
21. Do you deliver outside of Birmingham and the West Midlands?
Yes! While we are a local Birmingham manufacturer, our trusted logistics team provides secure, nationwide delivery to homes across the UK.
22. How long will it take for my bespoke bed to arrive?
Because every bed is handcrafted to order, lead times vary depending on the complexity of your custom design and your delivery location. Please check our delivery policies or contact our team for specifics.
23. Are the beds easy to assemble at home?
Yes, our unique sprung slat base systems and heavy-duty metal frames arrive partially assembled. You just need to bolt the main components together, cutting your build time in half.
24. What is your returns policy?
We are confident you will love your bed. However, if you have changed your mind, please notify us within 48 hours from the date of delivery (or within 14 days by email). You can read our full Delivery & Returns policy here.
25. Do your beds and mattresses come with a guarantee?
Yes, we stand by the quality of our British craftsmanship. We believe a bed should be a lifetime investment, which is why we build our products to the highest standard right here in the UK.